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QuoteWerks Knowledgebase Topic (Article ID 6598)

Duplicate License Key Error - Complete

This information applies to :

Article ID
6598

Created/Updated
July 17, 2019

Category
Support

Are you using the most current release of QuoteWerks?
Version 24.0 Build 2
Issue:

I performed a new installation of QuoteWerks to my new Remote PC installation and now I'm getting the following error when I try to open an old document:

"The QuoteWerks Transport File is not authorized to be accepted by this installation (Duplicate License Key)."

Cause:

Your documents from your original installation were branded with the seed number and license from your original install and now, your new installation has the same license key, but a DIFFERENT seed number- hence the duplicate license key.

Solution:

Below are the instructions for performing a manual EXPORT/IMPORT process when a Remote (i.e., laptop) has been completely reinstalled (fresh install), the license key has been re-entered, and now the user is receiving a duplicate license error:

First, change the document numbering sequence on the Remote to reflect the starting point of the next document number from where you left off prior to having to reinstall QuoteWerks. (For example: If your last quote number was AAAQ1000, then you will want to change the next number in sequence to AAAQ1001 so that the numbering stays consistent and no documents get overwritten!) Instructions on this process can be found here: https://www.quotewerks.com/kbase/showArticle.asp?articleid=5771


Next, to get the Remote PC's documents back into the Remote installation, you will need to:

A) Export the old quotes from a different computer, usually the master installation, by selecting either the OutBox Folder or a user-specified folder for the Exported DTF files.

B) Once the files have been exported, you would normally use the Import feature on the Remote; however, since this will most likely be several DTF files, you will want to place the Exported DTF files directly into the DTF Folder of the Remote Installation's QuoteWerks Directory (QuoteWerks\DTF) and the select the Utilities->Merge Remote Documents menu of the Remote installation.

C) If you're using Salesforce.com, select the Utilities->Rebuild CM Transport Files menu. Only Check the checkbox labeled "After Rebuild, upload to SalesForce.com" - Leave the other checkbox unchecked!

Note: This will also work for a remote site.

To avoid this from happening again, rather than doing a fresh reinstall to your remotes, you would do better to move the existing installation (either to the new computer or back to the computer once it's been formatted). Instructions on how to move the install are located here: https://www.quotewerks.com/kbase/showArticle.asp?articleid=6038

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