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QuoteWerks Knowledgebase Topic (Article ID 7479)

Salesforce.com - entity type cannot be inserted: Product

This information applies to :

Article ID
7479

Created/Updated
November 19, 2014

Category
salesforce.com


Are you using the most current release of QuoteWerks?
Version 5.5 Build 1
Issue:
When saving an quote to a SalesForce Opportunity, an error message appears:

Fault Code (1227). entity type cannot be inserted: Product

or

Error adding product 'Product Name'
Fault Code (1227). entity type cannot be inserted: Product
This product will not be included in the salesforce.com Opportunity


Cause:
The Salesforce.com user login being used by QuoteWerks does not have the ability to create products in Salesforce.


Solution:
The Salesforce.com administrator will need to change the permission level of the account to be able to create Products and edit Price Books in salesforce.com

The SalesForce.com User (Profile that the user belongs to) must have the following rights in salesforce.com:

Under "Standard Object Permissions":
- Opportunities: Read, Create, Edit
- Price Books: Read and Edit
- Products: Read, Create, and Edit

As of 19 Nov 2014 in salesforce.com, you can access these from:
1. Click on Setup at the top of the screen in sf.com
2. Under Administration Setup on the Left, select Manage Users and then Profiles
3. Select the Profile that the user belongs to and select Edit
4. Scroll down to Standard Object Permissions

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