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QuoteWerks Knowledgebase Topic (Article ID 6852)

MS CRM - Error 1325 - ACTPluginFolder is not a valid short file name

This information applies to :

Article ID
6852

Created/Updated
June 29, 2011

Category


Are you using the most current release of QuoteWerks?
Version 5.5 Build 1
Issue:

When user attempts to reinstall the MS CRM link (such as during an upgrade) they receive the message, and or any other integration, including QuoteValet

Error 1325 - ACTPluginFolder is not a valid short file name

Cause:

The MS CRM or integration link is already installed and is corrupt, confusing the Windows Installer and preventing the new link from installing.

Solution:

Download and run the Windows Cleanup Utility from Microsoft:

Download Mirror: http://www.softpedia.com/progDownload/Windows-Installer-CleanUp-Utility-Download-18442.html

IN THE FOLLOWING STEP MAKE SURE TO ONLY SELECT THE INTEGRATION YOU ARE ATTEMPTING TO REMOVE/REINSTALL:

Uninstall the QuoteWerks 4.0 MS CRM Link (or QuoteWerks ConnectWise Integration etc.) through the Cleanup Utility, then with QuoteWerks closed, rerun the QWMSCRMIntSetup ( or QWConnectWiseInt etc. ) link located in the main QuoteWerks folder. The link should install okay this time.



Update: At the current time Microsoft has removed the dowload link from their website, a mirror website is located at the following URL:

http://www.softpedia.com/progDownload/Windows-Installer-CleanUp-Utility-Download-18442.html

(For Reference only, URL no longer valid : http://support.microsoft.com/kb/290301)

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