QuoteWerks Knowledgebase Topic (Article ID 6852)
MS CRM - Error 1325 - ACTPluginFolder is not a valid short file name
This information applies to :
June 29, 2011
When user attempts to reinstall the MS CRM link (such as during an upgrade) they receive the message, and or any other integration, including QuoteValet
Error 1325 - ACTPluginFolder is not a valid short file name
The MS CRM or integration link is already installed and is corrupt, confusing the Windows Installer and preventing the new link from installing.
Download and run the Windows Cleanup Utility from Microsoft:
Download Mirror: http://www.softpedia.com/progDownload/Windows-Installer-CleanUp-Utility-Download-18442.html
IN THE FOLLOWING STEP MAKE SURE TO ONLY SELECT THE INTEGRATION YOU ARE ATTEMPTING TO REMOVE/REINSTALL:
Uninstall the QuoteWerks 4.0 MS CRM Link (or QuoteWerks ConnectWise Integration etc.) through the Cleanup Utility, then with QuoteWerks closed, rerun the QWMSCRMIntSetup ( or QWConnectWiseInt etc. ) link located in the main QuoteWerks folder. The link should install okay this time.
Update: At the current time Microsoft has removed the dowload link from their website, a mirror website is located at the following URL:
(For Reference only, URL no longer valid : http://support.microsoft.com/kb/290301)
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