QuoteWerks Knowledgebase Topic (Article ID 6805)
Outlook - Unable to Resolve Address
This information applies to :
February 13, 2023
When use tries to e-mail out of QuoteWerks using Outlook, they receive the error "Unable to Resolve Address" and the e-mail doesn't send.
The Return E-mail Address listed on the Internet tab of the Tools -> My Preferences Menu is invalid (it may be missing a portion, like the .com/.net at the end).
This may also have to do with Outlook's autocomplete trying to resolve the address. If autocomplete has the same name in there twice (i.e. three "Admins" all linking to different email addresses) then when QuoteWerks goes to pass that email over to Outlook, it has a problem resolving the address.
Adjust the Return Address so it's correct and the issue should be resolved.
This has do to with Outlook's autocomplete trying to resolve the address. If autocomplete has the same name in there twice (i.e. three "Admins" all linking to different email addresses) then when QuoteWerks goes to pass that email over to Outlook, it has a problem resolving the address.
For example "Admin
Another option would be to consolidate how Outlook sees that email component vs. what you are pulling down from your CRM. It may just be easier to delete the autocomplete reference. You may need to change the "Admin" name to "ABC Admin" to differentiate between the different "Admin"'s listed in Outlook's autocomplete.
Once it is deleted, it should push out to Outlook without an issue.
It has also been noted that this can occur if the same information is found in multiple contacts. For example; if the fax number is the same in two contacts, it will report this error message. Other fields that can cause issues are the company name, phone number, etc. Outlook's integration API seems to take issue with multiple contacts with the same/matching data.
Deleting my jump list didn’t fix the problem.
I used MFCMAPI to locate my contact list and found a duplicate record still existing in there. Deleted that and I can now send to that recipient correctly. I will do this whenever I come across this issue moving forward.
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