QuoteWerks Knowledgebase Topic (Article ID 6757)
Outlook - You do not have permission to send to this recipient.
This information applies to :
April 20, 2009
When user attempts to e-mail out of QuoteWerks using Outlook, the e-mail appears to send but they then receive a return e-mail in Outlook stating
Your message did not reach some or all of the intended recipients.
You do not have permission to send to this recipient.
The user's return e-mail address inside of QuoteWerks does not match the user's e-mail address in their Exchange profile. This typically happens when the user has more than one e-mail address in their Exchange profile or has e-mail addresses with aliases (such as qw.com instead of quotewerks.com).
Modify the return e-mail address in QuoteWerks to match the primary e-mail address in Exchange. The return e-mail address in QuoteWerks is listed under Tools -> My Preferences and then the Internet tab. Once these match, the issue should be resolved.
©1993-2020 Aspire Technologies, Inc.
407-248-1481 (9am-5pm ET M-F)