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QuoteWerks Knowledgebase Topic (Article ID 6732)

Locked Open Quote - The document'AAAQ1234' is already in use by user 'Administrator'

This information applies to :

Article ID
6732

Created/Updated
October 12, 2016

Category

Are you using the most current release of QuoteWerks?
Version 24.0 Build 2
Issue:

When one user attempts to open a quote in QuoteWerks, they receive a message indicating another user has the file locked open - even when no other users are logged in.

Cause:

The record is stuck in the InUseDocuments table in the docs.mdb database (if running Access) or the InUseDocuments table inside the QuoteWerks database (if running SQL).

Solution:

In Access:

Close everyone out of QuoteWerks and open the docs.mdb file using Access 2002/2003/2010/2013, then open the InUseDocuments table and locate the reference for that quote and delete the line.

In SQL:

Log in to your QuoteWerks database using SQL Management Studio, open the InUseDocuments table and remove the reference line for the quote.

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