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QuoteWerks Knowledgebase Topic (Article ID 6647)

ACT - Duplicate Email Records Logged in ACT

This information applies to :

Article ID
6647

Created/Updated
April 29, 2009

Category
ACT


Are you using the most current release of QuoteWerks?
Version 5.5 Build 1
Issue:
When sending an email in QuoteWerks, duplicate email records appear in the ACT! contact's history.

Cause:
You may have enabled the ACT! Outlook Add-In that creates the History record in ACT! for emails.

Solution:
Disable the ACT! Add-In if you do not want the duplicate email logged in ACT! or send emails in QuoteWerks via SMTP as opposed to via Outlook.

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