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QuoteWerks Knowledgebase Topic (Article ID 6606)

Printing - Memory Could Not Be Read error when previewing a layout.

This information applies to :

Article ID
6606

Created/Updated
September 23, 2015

Category
Print Layouts


Are you using the most current release of QuoteWerks?
Version 5.5 Build 1
Issue:

When trying to preview a layout, user receives the error message "The instruction at "0x77f16e00" referenced memory at "0x43202c51". The memory could not be read." followed by a system crash. The specific number letter combination may vary.

Cause:

One of the formulas on the layout is using the text within a field to determine output, but the text in a referenced text is too long (typically the Description of a product.)

Solution:

Reduce the length of the text in the field (typically below 255 characters) or rework the formula to utilize a different method to provide results. You can also split the description into multiple lines by using Comments.

A secondary cause was found with Citrix server users. If there isn't a default printer selected on the Printers & Faxes area of the Control Panel, this error can occur for all document types in QuoteWerks, including Management Reports. Selecting a default printer resolves the problem, though the selection does need to be an actual printer - it can't be a PDF Generator or an Image Writer, for example.

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