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QuoteWerks Knowledgebase Topic (Article ID 6517)

MSXML Parser Error

This information applies to :

Article ID
6517

Created/Updated
October 30, 2007

Category
Troubleshooting


Are you using the most current release of QuoteWerks?
Version 5.5 Build 1
Issue:

When trying to get a Real-Time price update, the following error occurs:

There was an error loading the xml results from Ingram Micro into MSXML


XML Results:


2.0{99065aab-710d-4cc5-a462-4728108d4968} 2007-09-05T15:06:1737.8317000520960<

(NOTE: The error above will vary, in the exact syntax.)


Followed by:

---------------------------

Loading of data into MSXML debugging viewer parser failed

---------------------------

Reason: Switch from current encoding to specified encoding not supported.

Line: 1


XML Text:





Cause:

MSXML 3 and earlier has two methods it can be installed in. Replace mode and side-by-side mode

Solution:

Using a MS utility called xmlinst.exe, you can remove all references to versions of MSXML 3 and earlier, then re-register/reinstall msxml3.dll.

The utility can be downloaded from the following web site:
Xmlinst.exe Replace Mode Tool

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