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QuoteWerks Knowledgebase Topic (Article ID 6428)

Realtime - Ingram Micro - Customer is not allowed to execute current transaction

This information applies to :

Article ID
6428

Created/Updated
November 26, 2014

Category


Are you using the most current release of QuoteWerks?
Version 5.5 Build 1
Issue:

When using Ingram Micro Realtime:
"Customer is not allowed to execute current transaction"

OR

"Ingram Micro XML request result reported error:
Error Number 20007
Error: LoginID, or Password or CountryCode is incorrect"


Cause:

Assuming you have a valid XML account with Ingram Micro there is an issue with your account that needs to be addressed.


Solution:

In both cases, assuming the login information is correct, the Real-time issue is resolved by contacting Ingram Micro to reset the XML Account. The Ingram Micro Electronic Commerce Support phone number is 1-800-616-4665.










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