QuoteWerks Knowledgebase Topic (Article ID 6428)
Realtime - Ingram Micro - Customer is not allowed to execute current transaction
This information applies to :
November 26, 2014
When using Ingram Micro Realtime:
"Customer is not allowed to execute current transaction"
"Ingram Micro XML request result reported error:
Error Number 20007
Error: LoginID, or Password or CountryCode is incorrect"
Assuming you have a valid XML account with Ingram Micro there is an issue with your account that needs to be addressed.
In both cases, assuming the login information is correct, the Real-time issue is resolved by contacting Ingram Micro to reset the XML Account. The Ingram Micro Electronic Commerce Support phone number is 1-800-616-4665.
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