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QuoteWerks Knowledgebase Topic (Article ID 6419)

PC locks up, freezes, or becomes unresponsive, during NSetup.

This information applies to :

Article ID
6419

Created/Updated
April 18, 2007

Category
Troubleshooting


Are you using the most current release of QuoteWerks?
Version 5.5 Build 1
Issue:

I am trying to run NSetup on a new workstation and the computer is locking up, freezing (hangs), or becomes unresponsive.

Cause:

Your Anti-virus or other similar security software is interferring with the NSetup.


Solution:

Temporarily disable your anti-virus, as well any other background applications that may be interferring, such as firewall, anti-spyware programs, pop-up blockers, chat-programs, etc.

Note: We have had several users report that this behavior occurred when Symantec Corporate Edition was installed on the machine. The solution was to disable the service, and in some extreme cases, it was reported that it was necessary to uninstall it.

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