407-248-1481

QuoteWerks Knowledgebase Topic (Article ID 6389)

Products button causes runtime error 6 in dual screen (span mode)

This information applies to :

Article ID
6389

Created/Updated
January 29, 2007

Category


Are you using the most current release of QuoteWerks?
Version 5.5 Build 1
Issue:
I get a runtime error 6 every time I click the Products button.
I am using two monitors and I'm in dual screen (span mode).


Cause:
The product lookup window's last state was maximized and every time you click the Products button it attempts to load in that state, however the virtual resolution you're at (in span mode) is too large for the Product Lookup window and causes it to crash.


Solution:
1) Turn off dual screens
2) un-Maximize the Product Lookup Window and resize it so it fits on a single screen
3) Close QuoteWerks
4) Open QuoteWerks and verify the Product Lookup Window kept your settings
5) Re-enable dual screen
6) You can resize the Product Lookup window manually but don't maximize it. Also you will find that while manually resizing there is a maximum width before it will crash with the same error.


New Search