QuoteWerks Knowledgebase Topic (Article ID 6245)
DTF Files - The document 'XXXXX' was not found in the database
This information applies to :
August 27, 2012
When double-clicking on a DTF file, the following message appears:
The document 'XXXXX' was not found in the database
A blank document is then opened.
The Look for Synchronized data functionality has not been enabled. Thus, new documents will not be imported by double-clicking on a DTF.
From within QuoteWerks, a QuoteWerks user with Master Rights can go to the Synchronized Tab of the Tools-Options Menu and check the box for Look for Synchronized Data.
Then, all users should restart QuoteWerks.
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