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QuoteWerks Knowledgebase Topic (Article ID 6096)

Printing - Issues Uses Print while using multiple builds of QuoteWerks on the same Computer.

This information applies to :

Article ID
6096

Created/Updated
February 7, 2007

Category
Printing


Are you using the most current release of QuoteWerks?
Version 5.5 Build 1
Issue:
A) You've installed Version 4.0 Build 8 or Higher on a computer that also runs an earlier build/version of QuoteWerks and receive an error when trying to print/preview/or email a quote.

OR:

B) QuoteWerks print preview is generating the preview, but no line item information is displayed, all price values are showing as zero's, and no customer address information is displayed.


Cause A:
Build 8 and higher of Version 4.0 uses a newer version of the print engine files. Unfortunately, these files are not backwards compatible with earlier releases.

Cause B:
The print engine files have become corrupt.


Solution:
You will need to delete the following files that are typically located in your Windows\System32 folder:

* REP32.DLL
* ROC.OCX
* TER32.DLL

Once the files have been deleted, re-run the NSETUP.EXE file located in the root of the QuoteWerks directory.



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