407-248-1481

QuoteWerks Knowledgebase Topic (Article ID 6087)

Goldmine Integration Error - Invalid Datastream iHandle

This information applies to :

Article ID
6087

Created/Updated
June 16, 2005

Category
GoldMine


Are you using the most current release of QuoteWerks?
Version 5.5 Build 1
Issue:
When converting a document to an order and using GoldMine you receive an error message similiar to:

"Invalid Datastream iHandle was returned in SeekCompletedSaleRecordUsingDataStream()
Details:
[DataStream("query","SELECT RECID,REF,ACTVCODE,RESULTCODE,LOPRECID,NOTES FROM CONTHIST WHERE RECTYPE= 'S' AND REF LIKE 'Document #(Document Number) - Test%' AND ACCOUNTNO='(QuoteWerks Account #),Nat''','''',"[]","[]")]

Cause:
The DDE communication between QuoteWerks and Goldmine is timing out and returning the message.


Solution:
Change the DDE Timeout setting in QuoteWerks to a longer wait:
1. Click Tools > Options.
2. Select the Misc. tab.
3. Change the DDE timeout value from 300 (default) to 1000.
4. Log out of QuoteWerks and log back in for the settings to take effect.

New Search