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QuoteWerks Knowledgebase Topic (Article ID 5798)

Windows Installer Prompts for Office CD while using QuoteWerks

This information applies to :

Article ID
5798

Created/Updated
May 25, 2005

Category
Support

Are you using the most current release of QuoteWerks?
Version 24.0 Build 2
Issue:
Windows Installer Prompts for Office CD or other installation program while using QuoteWerks

Cause:
While launching or running QuoteWerks, there is a known, documented issue about this.

Solution:
From Microsoft's knowledgebase:

Microsoft Knowledge Base Article - 298385
http://support.microsoft.com/default.aspx?scid=kb;en-us;298385


Typically, you can reboot the workstation/server and either add or remove an office component such as the Agent (paperclip). Then, reboot the server/workstation and the issue will be resolved.


From Microsoft:

SYMPTOMS
When you start an application that uses the Mscomctl.ocx file, the Windows Installer may do one of two things, depending on whether you are a member of the Administrators group:
If you are logged on as a member of the Administrators group, you are prompted for the Office CD.
If you are not a member of the Administrators group, you are not prompted for the Office CD, but you receive the following error message:

Error 1706. No valid source could be found for product Microsoft Office 2000 edition. The Windows Installer cannot continue.
In the error message, edition is the edition of Office that you installed, for example, Microsoft Office 2000 Premium.

CAUSE
You may experience this problem if all of the following conditions are true:
Your computer is running Microsoft Windows 2000.
Office 2000 is installed on your computer.
You used a CD to install Office.
You did not start any of the Office programs yet.
You start a third-party program that uses Mscomctl.ocx.
Certain registry data only exists in your user profile after you start one of the Office programs. Because of the feature-component relationship between the Mscomctl.ocx control and this registry data, the Windows Installer repairs the Office installation to ensure the existence of this registry information.

If you are not logged on as a member of the Administrators group, you do not have sufficient permissions to repair the Office installation in this scenario, and you are not prompted for the Office CD. Therefore, you only receive the 1706 error message.

Solution:
To resolve this issue, use one of the following methods.
Method 1: Start an Office Program
The easiest way to resolve this problem is to start any of the Office 2000 programs. When you start an Office program, the necessary information is automatically written into the Windows registry. At this point, you can quit the Office program and then start the third-party program. The Windows Installer does not appear, because it no longer needs to repair the missing registry information.
Method 2: Install Office from an Administrative Installation
When you install Office from an administrative installation, the Windows Installer uses that installation as the source for the Office files during any repair operation. Therefore, even if the Windows Installer appears when you start the third-party program, you are not prompted for the Office CD, and the necessary repair automatically occurs, using the files on the administrative installation. This is true whether or not you are part of the Administrators group.

NOTE: If you do not have access to the Office administrative installation (for example, you are not connected to your network), the Windows Installer prompts you for a valid Office source location.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
284273 OFF2000: How to Deploy Office over a Network

Method 3: Apply the AllowLockdownMedia Policy
If you are not logged on to the Administrators group, you are not prompted for the Office CD, and you instead receive the 1706 error message. As a non-administrative user, you do not have the necessary permissions.

In this situation, you can apply the AllowLockdownMedia policy, which causes the Windows Installer to prompt for the Office CD during the repair process. To apply this policy, follow the steps in the following Knowledge Base article:
258847 OFF2000: 'Error 1706' with 'Installed on First Use' Feature

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