QuoteWerks Knowledgebase Topic (Article ID 6044)

Error - Error 339 - tied to an .OCX

This information applies to :

Article ID

August 6, 2013


Are you using the most current release of QuoteWerks?
Version 5.5 Build 5
Run-time error '339' or Error (339)

Component 'SSA3d30.OCX or one of its dependencies not correctly registered: a file is missing or invalid (Note: The file specified in your error message may differ from the one mentioned in this article.)

The referenced OCX file has not been extracted into the System32 Folder. The file extraction typically happens during the install of the QuoteWerks node; another program may have interfered (such as an anti-virus).

Solution 1:
Shut down any protection programs, such as Anti-Virus or Anti-Spyware programs, and then please re-run the NSetup.exe file that is located in the root of the QuoteWerks directory and reboot the computer

Solution 2:
If the issue persists, please perform a search for the file specified as missing in the error message. The file is probably missing, so you may "scavenge" the file from another computer with the same operating system and place it into the \system32 folder of Windows (XP and Vista) - or \WINNT folder (Windows 2000).

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