Support Testimonials:
QuoteWerks Technical Support is second to none. See what some of
our customers have to say:
"Your technical support rocks! You just saved me a whole weekend
which I can now spend with my family - it is a bank holiday here."
- Robin Koffler - Redbows Ltd
"Just wanted to drop you a line with a report about your support
team. I am a industry veteran that has been in frontline support for 15
years and now I work as a Sales Executive. I have enjoyed using QuoteWerks
for the past 6 years and do my best to have it used where ever I work,
usually in non supported configurations. (ie MAC CPU via Parallels). I am
writing to you today to let you know that your support team is one of the
best I have interacted with. Even with me being in a un supported
environment your team is always willing to help me get through my issues. I
would particularly like to call Michael Williams out for going above and
beyond to help me in my times of need. Coming from support I recognize that
most people are quick to condemn, and not very quick to say thank you.
Please pass a BIG THANK YOU on to your support team from myself and the rest
of the team at Media Distributors. We appreciate having a software vendor
like you supporting us."
- Doug Cavaliere - Media Distributors
"Too often you hear from customers with a variety of
complaints; this by no means is one of those e-mails. I wanted to take this
opportunity to express my appreciation for one of your employees for his
technical assistance.
Yesterday I was assisted by Michael who guided me through a connectivity
issue my company was experiencing that was creating a bottleneck with our
productivity. This issue was resolved in less than fifteen minutes thanks to
his expertise. The manner in which it was handled was a good example of
outstanding customer service and it was a delight to experience. Keep up the
good work!"
- Veronica Martinez, Sales Development Specialist - Philips Lumileds
Lighting
"Let your CIO know that I agree with your statement that your
support is second to none. I have not needed support very often but, when I
do the response time is very quick. My issue is treated with urgency and a
solution is found in very little time. Thanks again."
- Adam Twite, Network Administrator - Loffler Companies, Inc.
"Justin, YOU are the best! Cindi is back up and running... We can't thank you and Michael enough for all your help these last couple of
days.
It has been a pleasure working with you. "
- Crystal Orphanopoulos & Cindi Bontempo -
Aspectrics, Inc.
"We very much enjoy the ease of working QuoteWerks
and your product support staff is the BEST!"
- Erika Leipold -
PromotionsXpress, Inc.
"Thanks Rob. That was a huge help and exactly what i
was looking for. I appreciate the help; you probably saved me 5 hours of
frustration right there."
See
Posting on Forum
- Ryan Padova - Padova Technologies, Inc.
"I'm extremely impressed, both with your product as well
as with you and your colleagues! You have an outstanding product and an
equally outstanding support staff! Thanks for all the help!"
- Joel
Pollet, Sales Account Manager - Prism Engineering
"Thank you, Michael. I appreciate your prompt and
knowledgeable reply! QuoteWerks support has always been great to work with."
- Stan Stramel - Computech Business Solutions, Inc.
"Michael, everything worked like a charm! Thank you and
your support team for all of the help. It has been one of the best
experiences I've ever had with a tech support department in terms of
knowledge, willingness to help and ease of getting to a tech in the first
place."
- Cory Forseth, Systems Analyst - Netux Sollutions, LLC
"I REALLY appreciate your help and the client is happy
that it was a quick time to resolution."
- Karen Rankin -
Actability
"I have called several times now for support on setting up our QuoteWerks
program with ACT. The last two times I have called I talked with Mike Krzenski
and both times he has been outstanding. He has answered my questions thoroughly,
quickly and politely even when the question was simple or seemed stupid.
In this day and age it is hard to find a real person to talk to in support and
if you do they typically do not speak very good English. I appreciate the
fantastic support and the ability to talk with a professional English speaking
technician.
Keep up the good work. "
- Cary Bergeron, IT Manager - Fiberlok / High Voltage Graphics
"WOW! That’s awesome and very sweet of you. It may have only been 20 minutes for
you – but probably a whole day for me to try and figure it out. I can’t thank
you enough. You’ve been AMAZING at problem solving for us.
Now if I could get our database consultant to be as efficient!"
- Natalie Grant - Friend and Johnson
"I just wanted to drop you a line to let you know how
much we appreciate all the work and effort of two of your employees. They
have worked extremely hard to help us through some QuoteWerks issues and
have always maintained a helpful and professional attitude. These are the
kinds of people that make working with QuoteWerks worthwhile!"
- Carlos Lovato, Sales Manager - Media Specialists/VSA
"Rob, you're a life saver. Thanks very much ...
Very impressed with the fast response... "
- Rod Corkum, Accountant - Backman Vidcom
