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Contacting Support Services |
  
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Contacting Support Services |
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Your QuoteWerks purchase comes with Standard Warranty support. When your Standard Warranty support has expired you can purchase Extended Warranty support.
A single representative from your company must be designated as the support contact. Typically this person is your system administrator, or QuoteWerks administrator. This requirement is in place to ensure that the person who is most familiar with your QuoteWerks installation is speaking with QuoteWerks support services.
When you contact support services by phone, you should be at the computer where you are experiencing the issue with and have the user manual or help file at hand. Be prepared to give the following information:
· The version of QuoteWerks that you are using including the build # located on Help|About menu.
· The exact wording of any messages that appeared on your screen.
· A description of what happened and what you were doing when the problem occurred.
· A description of how you tried to solve the problem.
By Phone
To contact support services by phone, call (407) 248-1481, 9:00 am to 5:00 pm Eastern Standard Time, Monday through Friday, excluding Holidays.
By Fax
To contact support services by fax, send faxes to (407) 248-1482.
By E-Mail
To contact support services by E-Mail, send your e-mails to support@quotewerks.com
By Support Forum
The QuoteWerks Support Forum is a great place for QuoteWerks users to have their technical support questions answered by QuoteWerks technical support staff, and it is also a great place to communicate and share ideas with other QuoteWerks users on how they setup and use QuoteWerks to meet their needs. Over the last several months, we have received many questions from users asking us how other users are using QuoteWerks. Here is your chance to ask them. We encourage our users to use the newsgroup often to ask other users how they have used QuoteWerks to meet their needs. Another advantage to the newsgroup is that you can easily review all the real life questions and answers that have already been asked! The more you visit the newsgroup and contribute, the better the newsgroup will be for all that use it!
Please note: DO NOT post your License Keys on the newsgroup. All requests for registration codes must be directed via email as usual.
You can also access the newsgroup from the QuoteWerks Help|QuoteWerks on the Web|Web Newsgroup menu.